Shipping policy

Order Processing and Preparation

Once your order is confirmed, our team will process and prepare it for shipment within 1–3 business days.

Shipping Methods and Delivery Times

We offer the following shipping options:

  • Free Shipping: estimated delivery time of 5–12 business days after order processing.
  • Express Shipping: faster delivery available (exact delivery time may vary depending on location).

Shipping Costs

  • Free Shipping: available at no additional cost on all orders.
  • Express Shipping: the cost will be calculated and displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status in real time.

Returns, Exchanges and Refund Policy

We accept returns and exchanges within 30 days of receiving your order.

For hygiene and safety reasons, items that have been opened, used, or have damaged seals or packaging are non-refundable.

To start a return or exchange, please contact us via email at info@vallenzi.com.

Important Notes:

  • Delivery times may vary during holidays or high-demand periods.
  • Please ensure that your shipping address is entered correctly. We are not responsible for deliveries made to incorrect addresses.

Non-Delivery and Reshipment Policy

In cases where an order cannot be delivered due to reasons attributable to the customer, the following rules apply:

  • If the product is not delivered due to incorrect, incomplete, or inconsistent address information provided by the customer,
  • If the customer fails to collect the package within the time limit set by the courier, resulting in the return of the product to the sender,
  • Or if the failed delivery is due to any responsibility of the customer,

then the customer will be responsible for the reshipping cost.

The reshipping cost will be calculated based on the product value and current courier rates; the exact amount will be communicated by our support team before proceeding.

The product will only be reshipped after the reshipping cost has been paid.

For more information or any questions, feel free to contact us through our official channels.